Changes and refunds are made within 14 working days from the day you receive your parcel. The change is made with products of equal or greater value.
In case of change send us the parcel, the shipping costs are charged to us, while to receive the new parcel the shipping costs are 5 €.
Every return is made exclusively through the company.
If you make your return with any other courier company it is at your own risk and expense.
In case of company error in sending the product or receiving a defective product, the shipping costs are borne entirely by our company.
The product must be in perfect condition, as you received it and the special markings (tabs / barcode) have not been removed. For reasons of hygiene, no changes are made to underwear, jewelry, swimwear.
Refunds are only made if the product is defective.
Products that are at a discount will not be refunded, only a change with another product.
For the refund process call 2310-650-322 for further information.
You can cancel your order within 2 hours of completion by calling us at 2310-725752 or via email at firstname.lastname@example.org. Depending on the development stage of your order, we will inform you about the options you have